Data Protection Policy

tk444 arrivals Privacy Policy

This document describes how tk444 arrivals collects your personal information, the purposes for which it is used, and how securely it is stored. Please read this policy carefully before using the site.

Last updated: January 2025
Applies to users aged 21 and above
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Your information is completely secure with us

Table of Contents

This policy was last updated in January 2025.

1 Introduction and Scope of Application

tk444 arrivals (hereinafter referred to as the "Platform" or "we") is an online gaming and sports betting service operated for users in Bangladesh. This privacy policy ("Policy") describes how we handle the personal information of users ("you") of our website, mobile application, and related services.

This policy is an integral part of tk444 arrivals' Terms and Conditions. By creating an account on the site or starting to use the services, you consent to the terms of this policy. If you do not agree to these terms, please refrain from using our services.

This policy applies only to individuals aged 21 or older. If you are under 21, you may not use this service, and we do not knowingly collect information from minors.

Important: This policy is written in Bengali. In the event of any interpretive question, the Bengali text shall be considered final.

2 What Types of Information We Collect

Information is collected in various ways while you use the services at tk444 arrivals. The information collected falls into the following categories:

2.1 Information Provided at Registration

Information you provide directly when opening an account:

  • Full name and date of birth (for age verification)
  • Mobile number and email address (if applicable)
  • Username and password
  • Documents submitted for identity verification (national ID card or equivalent)

2.2 Transaction-Related Information

Information collected during financial transactions:

  • Deposit and withdrawal amounts and dates
  • Mobile banking number (bKash, Nagad, or Rocket — whichever is used)
  • Transaction reference number

2.3 Automatically Collected Information

Information recorded automatically while you browse the site:

  • IP address and device identification number
  • Browser type, operating system, and screen size
  • Pages visited, buttons clicked, and session duration
  • Referral source (how you arrived at the site)
  • Login time, location data (general — not specific GPS)

2.4 Gaming Activity Information

Play history, betting patterns, records of participation in slots or live casino games, and bonus usage history are stored automatically.

3 Purpose of Information Use

tk444 arrivals uses collected information for specific and limited purposes. The main purposes are outlined in the table below:

Purpose Explanation
Account Management Creating, verifying, and ensuring secure login to accounts
Processing Financial Transactions Completing deposits, withdrawals, and bonus payments
Identity and Age Verification Meeting the 21+ requirement and preventing fraud
Customer Support Providing assistance via live chat and email
Responsible Gaming Detecting unusual betting patterns and imposing limits where necessary
Security and Anti-Fraud Detecting multiple accounts, bots, and suspicious activity
Service Improvement Analysing user experience to improve the platform
Relevant Communications Sending promotional messages — only with your consent

We do not use your information beyond the purposes listed above. Prior consent will be obtained from you before using your information for any new purpose.

4 Cookies and Tracking Technologies

tk444 arrivals uses cookies and similar technologies (such as local storage and session tokens) on its platform. These are used for the following reasons:

4.1 Essential Cookies

These cookies are essential for the basic functionality of the site. They maintain login sessions, verify security tokens, and keep balances updated. Disabling these cookies will prevent the site from working correctly.

4.2 Functional Cookies

These cookies are used to remember your language preferences, display settings, and information from previous sessions.

4.3 Analytics Cookies

Anonymous data is collected to understand which pages of the site are used most and where users encounter difficulties. This data does not reveal any individual's identity.

You can manage or delete cookies at any time from your browser settings. However, disabling essential cookies may disrupt some services.

5 Information Sharing with Third Parties

tk444 arrivals does not sell or rent your personal information. However, information may be shared in a limited way in the specific circumstances below:

5.1 Payment Processors

The minimum information required to complete transactions via bKash, Nagad, and Rocket (transaction amount, reference number) is shared with these payment service providers. These companies operate under their own privacy policies.

5.2 Game Software Providers

Session data may be shared as needed with the game studios whose software we use, including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe. This will never include your personally identifying information.

5.3 Legal Obligations

We are legally obligated to provide the necessary information upon receipt of a valid order from a court or law enforcement authority in accordance with the laws of Bangladesh.

5.4 Business Transfer

If there is any future change in the ownership or business structure of tk444 arrivals, user information may be transferred to the new owner on the condition that this policy is upheld. You will be notified before any such change takes place.

6 Data Security Measures

tk444 arrivals has implemented various technical and organisational measures to keep your personal and financial information secure:

  • SSL Encryption: All data transmitted across every page of the site is encrypted using SSL/TLS protocol.
  • Password Hashing: Your password is never stored directly — it is hashed using a strong encryption algorithm.
  • Access Control: Only authorised personnel have access to user information, and only within the scope of their specific responsibilities.
  • Regular Security Audits: Regular security audits are conducted to identify vulnerabilities in the system.
  • Two-Step Verification: Sensitive account activities (such as withdrawals) go through additional verification.
  • Data Backup: Regular data backups are maintained in a secure and encrypted manner.

However, no digital system can guarantee complete security. In the event of a cyber attack or unauthorised access, we will notify affected users as quickly as possible and take the necessary steps.

Your role in keeping your account secure also matters: use a strong password, do not share your password with anyone, and contact us immediately if you notice any suspicious activity.

7 Data Retention Period

tk444 arrivals does not retain any personal information beyond what is necessary. The retention period depends on the type of information and the purpose for which it was collected:

  • Account Information: For the entire duration the account is active, and after closure for a period determined by legal requirements.
  • Transaction Records: For a specified number of years in accordance with applicable law to ensure financial accountability.
  • Gaming History: For the period required for responsible gaming monitoring and dispute resolution.
  • Analytics Data: Once anonymised, this data may be retained indefinitely.
  • Support Communications: For a defined period for the purpose of improving customer service.

Once the defined period has passed, information is securely deleted or anonymised.

8 Your Rights Regarding Your Information

As a tk444 arrivals user, you hold certain specific rights regarding your own information:

8.1 Right to Access Information

You have the right to know what information we hold about you. Upon request, we will provide a summary of your information.

8.2 Right to Correct Information

If there is any inaccuracy or incompleteness in the information we hold about you, you may request that it be corrected.

8.3 Right to Delete Information

In certain circumstances (for example, where there is no legal obligation to retain it), you may request that your information be deleted. Your request will be assessed and action taken as quickly as possible.

8.4 Right to Object to Processing

You may object to marketing communications or non-essential processing. Upon receiving your request, we will stop that activity.

8.5 Right to Lodge a Complaint

If you are not satisfied with any aspect of this policy, please contact us directly in the first instance. If the issue is not resolved, you have the right to file a complaint with the relevant authority.

To exercise these rights, contact us at the email address mentioned in Section 12 below. You may be required to verify your identity before the request is processed.

9 Third-Party Links & Services

The tk444 arrivals platform may contain links to third-party websites. This policy applies only to tk444 arrivals' own services — if you visit an external site, that site's own privacy policy will apply.

Game providers that supply games on our platform, including Pragmatic Play, PG Soft, and Evolution, have their own data processing policies. tk444 arrivals is not responsible for how third parties manage information.

10 Protection of Minors' Information

tk444 arrivals' services are exclusively for individuals aged 21 or older. We do not knowingly collect, store, or process information from anyone under the age of 21.

Age is verified at the time of registration. If it is later found that a user is under 21, their account will be closed immediately and the associated information will be deleted.

We are committed to keeping minors away from gambling and promoting a responsible gaming culture. To learn more, please read our Responsible Gaming Guidelines.

11 Policy Changes & Updates

This privacy policy may be updated from time to time due to changes in business operations, technology, or legal requirements. For any significant changes:

  • The "Last Updated" date at the top of the policy will be changed.
  • Registered users will be notified of important changes by email or platform notification.
  • Continuing to use the service after a change has been made will be considered acceptance of the new policy.

We therefore recommend visiting this page regularly. For more information about tk444 arrivals, see our About Us page.

12 Contact & Complaints Process

If you have any questions, objections, or requests regarding this privacy policy, please contact tk444 arrivals. Our support team is available 24/7 in Bengali and English.

You can reach us by:

We aim to respond as quickly as possible after a request is submitted. For complex matters, some time may be needed to review the request — you will be kept informed in such cases.

For quick answers to common questions, you can also visit our Frequently Asked Questions (FAQ) section.

Privacy-related complaints: Expect an initial response within 7 business days of submitting a complaint. If you do not receive a response within that time, please follow up.